Privacy Policy

Last updated: March 2, 2026

Lazy Thumb Labs LLC ("we," "us," or "our") operates the Scooped platform (scooped.app). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

Account Information: When you create an account, we collect your email address, first name, last name, and phone number.

Address and Location Data: To facilitate service delivery, we collect property addresses for jobs and may collect your general location. We use Google Maps and Google Places APIs to geocode addresses and provide location-based features. Latitude and longitude coordinates are stored for jobs and user profiles.

Payment Information: We use Stripe to process payments. Your payment card details are collected and handled directly by Stripe and are never stored on our servers. We receive limited transaction information such as payment status and transaction IDs from Stripe.

Photos: You may upload profile photos and yard/property photos related to jobs. These images are stored on our cloud infrastructure (Cloudflare R2). We validate file types and strip EXIF metadata (including GPS data) from uploaded images before storage.

Communications: Messages you send through our in-app chat system are stored to facilitate communication between customers and service providers.

Scooper Application Data: If you apply to become a service provider, we collect additional information including your work history, references, and previous addresses as part of the application process.

Technical and Log Data: We automatically collect your IP address at login, browser information, and usage data through cookies and Google Analytics.

2. How We Use Your Information

  • To create and manage your account
  • To facilitate job postings, bidding, and service delivery between customers and scoopers
  • To process payments and issue refunds
  • To send transactional emails (bid notifications, job status updates, payment receipts, and review notifications)
  • To send chat message notifications when you have unread messages
  • To verify service provider applications
  • To determine whether your area is within our service coverage
  • To detect and prevent fraud, abuse, and unauthorized access
  • To improve our platform and services

3. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

  • Between Users: When a customer posts a job, service providers can see the job location and details. When a scooper submits a bid, the customer can see the scooper's name and profile. Chat messages are shared between the relevant customer and scooper.
  • Service Providers: We use the following third-party services to operate our platform:
    • Stytch — authentication and identity verification
    • Stripe — payment processing
    • Mailgun — transactional email delivery
    • Google Maps/Places/Geocoding — address and location services
    • Cloudflare R2 — image storage
    • Google Analytics — website usage analytics
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

4. Cookies

We use a session cookie (stytch_session_jwt) to keep you logged in. This is an HTTP-only cookie essential for the functioning of our service. We also use Google Analytics cookies to understand how visitors use our site.

5. Data Retention

  • Account Data: Retained for as long as your account is active.
  • Email Logs: Transactional email delivery logs are automatically deleted after 30 days.
  • Chat Messages: Retained for as long as the associated job record exists.
  • Photos: Profile photos are retained until replaced or your account is deleted. Job photos are retained for as long as the job record exists.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure, HTTP-only session cookies
  • JWT-based stateless authentication
  • EXIF metadata stripping from uploaded images
  • File type validation on all uploads
  • IP address logging for security monitoring

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Accessing the personal data we hold about you
  • Requesting correction of inaccurate data
  • Requesting deletion of your data
  • Withdrawing consent for data processing

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lazy Thumb Labs LLC
Email: [email protected]